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Discovery Playtime Shop FAQs

Frequently asked questions

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How long will delivery take?

Deliveries are usually dispatched within two days from purchase and it takes 24-48h to arrive after being dispatched. However our couriers are experiencing a very high volume of sales and it can take up to 10 days to arrive. If it’s a present or you require your order urgently please contact us and we will prioritise your order.

Can I track my parcel?

Yes. Fastway Couriers provides a tracking number for all parcels. We will email you your tracking number as soon as your order is ready to be collected. We track all orders daily to make sure they arrive within the timeframe requested and we contact Fastway if the parcel hasn’t arrived to you after 10 days (which is very unusual)

What if my parcel gets lost on the way?

We are allowing a 3 weeks waiting time before we fully replace a lost order. It should never take this long but during busy periods it can get lost in the Fastway depot for a few extra days (which is extremely unusual). Passed 3 weeks we will send you a new order if we have the items in stock or refund / replace what we don’t have. We track all parcels daily so if we notice an unusual delay we will contact Fastway and update you with any information.

Can I return a product if I don't like it?

You can contact us to arrange a refund for your product if you change your mind when you see it. The Product and packaging MUST BE  in a brand new condition completely untouched and the collection fee will be taken off the refund due (€9 ). Refund will be issued once product is checked back with us.

What if my products are broken or faulty?

All of our orders are dispatched in perfect condition. However, if they get damaged on the way or there is a faulty piece in it you can contact us within 48h (or as soon as you see it if it’s a gift and you wait a few days to open it) and send us pictures of the broken / faulty items. If item is faulty or broke on the way to your home we will replace it within 24h if we have it in stock or you might have to wait for our supplier to send a replacement. If that is not possible we will issue a refund straight away.

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