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Frequently asked questions
Between 3 to 5 working days. We book our parcels with GLS and An Post. There might be delays with the current covid-19 situation but you can contact us if you haven’t received your parcel after 2 weeks so we can check on it.
We have a 1 month waiting period due to the current delays (extremely unlikely to take this long for a delivery) before we replace a product. If the item hasn’t arrived after a month we will send a new one at no extra cost and proceed with our own investigations to find the misplaced items.
We have a tracking number for all parcels booked with GLS, but we can’t track the smaller parcels sent with An Post. If we book your parcel with GLS we will email you the tracking number as soon as shipping is booked so you can check where your parcel is at any time.
You can contact us to arrange a refund for your product if you change your mind when you see it. The Product and packaging MUST BE in a brand new condition completely untouched and the collection fee will be taken off the refund due (usually around €9 but it depends on the weight of the parcel). Refund will be issued once product is checked back with us.
You should contact us immediately and send us a picture of the broken or faulty items. We will discuss if you can have a replacement if we have it in stock or request a refund or a voucher for the same value of the broken item.